Refund policy

RETURN, REFUND & EXCHANGE POLICY

Effective Date: June 2024

At Almaari Fashion, we are committed to delivering high-quality products to our customers. By placing an order on our website, mobile platform, social media channels, WhatsApp, or any other sales channel operated by Almaari Fashion, you acknowledge that you have read, understood, and agreed to the terms of this Return, Refund & Exchange Policy.

1. NO RETURN POLICY

Almaari Fashion follows a strict NO RETURN POLICY.

Once an order has been delivered and accepted by the customer, the product shall not be eligible for return under any circumstances, except where expressly required by applicable law.

Customers are advised to carefully review product descriptions, fabric details, dimensions, images, videos, color information, and other specifications before placing an order.

2. NO REFUND POLICY

Almaari Fashion follows a strict NO REFUND POLICY.

No refund shall be provided for:

  • Change of mind.
  • Personal dislike of color, design, texture, fabric, print, embroidery, or finishing.
  • Difference in screen display, monitor settings, mobile display settings, photography lighting, or image appearance.
  • Delay caused by courier partners, logistics providers, natural disasters, strikes, governmental actions, or circumstances beyond our control.
  • Incorrect address, phone number, or information provided by the customer.
  • Refusal to accept delivery by the customer.
  • Failed delivery attempts due to customer unavailability.
  • Orders placed during sales, promotions, festive offers, clearance sales, or discount campaigns.
  • Products purchased using coupon codes, gift vouchers, loyalty rewards, or promotional discounts.

All payments made to Almaari Fashion are final and non-refundable unless otherwise mandated under applicable law.

3. EXCHANGE POLICY (ONLY IN CASE OF GENUINE DEFECT OR WRONG PRODUCT)

Almaari Fashion may provide an exchange only under the following conditions:

Eligible Cases

  • Wrong product delivered by Almaari Fashion.
  • Product received in damaged condition.
  • Manufacturing defect materially affecting the usability of the product.

Mandatory Claim Requirements

The customer must submit all of the following within 24 hours of delivery:

  1. Continuous unboxing video starting from the sealed package.
  2. Clear photographs of the outer parcel.
  3. Clear photographs of the shipping label.
  4. Clear photographs showing the issue or defect.

Claims submitted after 24 hours from delivery shall automatically stand rejected.

Failure to provide the complete unedited unboxing video shall result in immediate rejection of the claim.

Almaari Fashion reserves the sole and absolute right to determine whether a claim qualifies for exchange.

4. EXCHANGE APPROVAL CONDITIONS

If an exchange request is approved:

  • Only one exchange shall be permitted per order.
  • Exchange requests cannot be modified after approval.
  • The customer must return the product unused and unwashed.
  • Original packaging, labels, tags, accessories, and invoice must be intact.
  • Products showing signs of usage, perfume, stains, alteration, washing, ironing, damage, or tampering shall not be accepted.

Almaari Fashion reserves the right to reject any exchange request if the returned product fails quality inspection.

5. SHIPPING CHARGES FOR EXCHANGE

The customer shall bear all shipping, courier, handling, packaging, reverse logistics, and re-shipping charges associated with the exchange process.

Any exchange shipment sent without prior approval may be refused.

Exchange Address:

Almaari Fashion
6023/24, C- Block, 6th Floor, Rajhans Fabrizo, Near Puna Patiya, Kangaroo Circle, Godadara Dindoli Road, Magob, Surat, Gujarat – 395010
Contact: +91-9723451346

6. NON-EXCHANGEABLE PRODUCTS

The following products are strictly non-returnable, non-refundable, and non-exchangeable:

  • Sarees with fall, pico, edging, stitching, alterations, or customization.
  • Customized or made-to-order products.
  • Designer Collection products.
  • Limited Edition products.
  • Clearance Sale products.
  • Products purchased during any sale or promotional event.
  • Products purchased using any discount code, coupon code, gift card, store credit, or special offer.
  • International orders.
  • Products damaged due to misuse, improper handling, washing, storage, or negligence by the customer.

7. COLOR, FABRIC & DESIGN VARIATION DISCLAIMER

Customers acknowledge and accept that:

  • Slight color variations may occur due to photography lighting, editing, screen resolution, display settings, and device differences.
  • Handcrafted, handwoven, printed, embroidered, woven, dyed, block-printed, Ajrakh, Bandhej, handloom, and artisanal products may naturally contain minor irregularities.
  • Such variations are not defects and shall not qualify for exchange, refund, or compensation.

8. PRODUCT IMAGE DISCLAIMER

Product photographs, videos, lifestyle images, and model images are used for representation purposes.

Actual products may vary slightly in:

  • Color tone
  • Print placement
  • Weaving pattern
  • Embroidery placement
  • Border placement
  • Blouse pattern
  • Tassel style

Such variations shall not be considered manufacturing defects.

Accessories, jewellery, handbags, footwear, props, and decorative items shown in product photographs are not included unless specifically mentioned in the product description.

9. CANCELLATION POLICY

Orders once placed cannot be cancelled.

Almaari Fashion reserves the right to cancel any order due to:

  • Product unavailability.
  • Pricing errors.
  • Technical errors.
  • Payment verification issues.
  • Fraud prevention checks.
  • Operational limitations.

In such cases, the company's liability shall be limited only to refunding the amount received for that specific order.

10. LIMITATION OF LIABILITY

Under no circumstances shall Almaari Fashion, its owners, partners, employees, affiliates, suppliers, or representatives be liable for:

  • Indirect damages.
  • Consequential damages.
  • Loss of profits.
  • Emotional distress.
  • Business losses.
  • Reputation losses.
  • Third-party claims.

The maximum liability of Almaari Fashion shall never exceed the purchase price paid for the product concerned.

11. RIGHT TO REFUSE CLAIMS

Almaari Fashion reserves the absolute right to refuse any exchange request where:

  • Fraud is suspected.
  • The claim appears false or misleading.
  • Required evidence is not provided.
  • The product has been used or altered.
  • The request violates any term of this policy.

The decision of Almaari Fashion shall be final and binding.

12. FORCE MAJEURE

Almaari Fashion shall not be liable for delays, losses, or failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic
  • Government restrictions
  • War
  • Civil disturbances
  • Transport disruptions
  • Internet failures
  • Courier delays

13. GOVERNING LAW & JURISDICTION

This Policy shall be governed and interpreted in accordance with the laws of India.

Any dispute, claim, controversy, legal proceeding, or action arising out of or relating to any purchase, transaction, use of the website, products, services, or this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Surat, Gujarat only.

The customer expressly agrees that no other court, tribunal, consumer forum, or authority outside Surat, Gujarat shall have jurisdiction to entertain any dispute against Almaari Fashion.

14. CONTACT DETAILS

Almaari Fashion
6023/24, C- Block, 6th Floor, Rajhans Fabrizo, Near Puna Patiya, Kangaroo Circle, Godadara Dindoli Road, Magob, Surat, Gujarat – 395010

Phone: +91-9033009044
Email: info@almaarifashion.com

By purchasing from Almaari Fashion, the customer confirms that they have read, understood, and agreed to this Policy in its entirety.