Refund policy

Return, Exchange & Refund Policy

This Return, Exchange & Refund Policy (“Policy”) shall apply to all orders placed with Almaari Fashion through its website and/or any other direct sales channel operated by Almaari Fashion. By placing and/or accepting delivery of an order, the customer shall be deemed to have read, understood, and agreed to the terms contained herein.

1. General Applicability

All sales shall be treated as final except to the limited extent expressly provided under this Policy.

No return, exchange, replacement, refund, reversal, reimbursement, or other post-delivery remedy shall be available merely on account of dissatisfaction, change of preference, expectation mismatch, or any other subjective reason.

Any remedy that may be offered by Almaari Fashion shall remain subject to verification, eligibility, product condition, stock availability, and compliance with the timelines and requirements mentioned herein.

2. Refunds

Almaari Fashion follows a no-refund policy in respect of delivered orders.

Accordingly, acceptance of any complaint, request, communication, return shipment, or returned product shall not by itself amount to approval of any monetary refund.

No amount shall ordinarily be refunded through cash, UPI, bank transfer, debit card, credit card, wallet, payment gateway, or any other payment mode.

Where a customer qualifies for relief under this Policy, the applicable remedy shall be limited to an exchange, unless any other remedy is mandatorily required under applicable law.

3. Three-Day Claim Period

Any return or exchange request that is otherwise eligible under this Policy must be raised within 3 calendar days from the date of delivery of the relevant order.

The expiry of the aforesaid period shall ordinarily result in the request becoming ineligible for processing.

For avoidance of doubt, submission of a request within the prescribed period shall not itself establish eligibility. The request shall remain subject to verification and approval by Almaari Fashion.

4. Limited Grounds for Return and Exchange

A return and subsequent exchange may be considered only where the customer has received a wrong product, i.e., a product materially different from the product actually ordered.

Where such claim is verified and approved, Almaari Fashion may require the incorrectly delivered product to be returned and may thereafter offer an exchange against an available product or design.

Any return accepted under this clause is accepted solely for the purpose of facilitating such exchange and shall not be construed as creating any right to refund.

5. Excluded Grounds

Without limitation, no return or exchange shall ordinarily be entertained on the basis of:

  • dislike of the fabric;
  • dislike of the colour;
  • dislike of the design, print, pattern, texture, finish, softness, or drape;
  • dissatisfaction with the overall appearance of the product;
  • personal expectation not being met;
  • change of mind after ordering or delivery;
  • preference for another product, colour, design, or variant;
  • customer having selected or ordered the wrong product;
  • perceived variation arising from photography, studio lighting, device display, screen brightness, monitor settings, or similar visual factors;
  • any other reason substantially based on personal preference or subjective assessment.

Customers are therefore expected to examine all available product details prior to purchase.

6. Claim Verification

A customer raising an eligible claim may be required to provide such details and supporting material as may reasonably be necessary for verification, including:

  • order number;
  • customer details;
  • photographs of the product received;
  • photographs of packaging, labels, and tags;
  • video evidence, where reasonably required;
  • any other information relevant to verification of the claim.

No claim shall be treated as accepted merely because such information has been submitted.

Approval shall take effect only upon confirmation by Almaari Fashion.

7. Return Condition Requirements

Where Almaari Fashion approves the return of a product for exchange, the product must be returned in substantially the same condition in which it was delivered.

The returned product must be:

  • unused;
  • unworn;
  • unwashed;
  • unaltered;
  • undamaged;
  • free from stains, marks, odour, perfume, or signs of use;
  • accompanied by original packaging, tags, labels, and accessories, wherever applicable.

Any product failing verification upon return may be rendered ineligible for exchange.

8. Unauthorized Returns

A customer shall not dispatch or return a product without prior approval from Almaari Fashion.

Receipt of an unauthorized return shall not be treated as acceptance of liability, acknowledgement of eligibility, or approval of any exchange or refund.

Almaari Fashion may decline to process any product returned without prior authorization, subject to applicable law.

9. Exchange Mechanics

Where an exchange request has been approved and the returned product has successfully passed verification, the customer may be permitted to select another product or design from the options available at that time.

Availability of any particular colour, print, design, style, or variant cannot be guaranteed.

Where the selected replacement product carries a higher selling price than the original product, the customer may be required to pay the applicable difference.

10. Product Representation

Reasonable efforts are made to present product images, colours, descriptions, and specifications accurately.

However, visual appearance may vary depending upon lighting conditions, photographic processing, screen characteristics, device settings, and other factors beyond reasonable control.

Such differences shall not ordinarily be treated as delivery of a wrong product.

11. Customer Due Diligence

Prior to placing an order, the customer is expected to review the product page and all relevant information made available, including product images, description, fabric details, colour, design, specifications, and inclusions.

Completion of an order shall constitute acknowledgement that the customer has had reasonable opportunity to review such information before purchase.

12. No Implied Right to Refund

For clarity, the following shall not independently establish or imply any right to refund:

  • approval to communicate a complaint;
  • acknowledgement of a complaint;
  • collection of a product;
  • return of a product;
  • receipt of a returned product;
  • inspection of a returned product;
  • approval of an exchange.

Any relief shall remain governed exclusively by the terms of this Policy and applicable law.

13. Governing Law and Jurisdiction

This Policy and all transactions with Almaari Fashion shall be governed by the applicable laws of India.

Any dispute, claim, difference, or legal proceeding arising from or relating to an order, payment, delivery, return, exchange, transaction, or this Policy shall be subject to the exclusive jurisdiction of the competent courts at Surat, Gujarat, to the extent permitted by applicable law.

14. Contact Information

For eligible return or exchange requests, order-related queries, or feedback, customers may contact:

Almaari Fashion
6023/24, C-Block, 6th Floor
Rajhans Fabrizo, Near Puna Patiya, Kangaroo Circle
Godadara Dindoli Road, Magob
Surat, Gujarat – 395010

Email: info@almaarifashion.com
Phone: +91 9033009044

Almaari Fashion reserves the right to evaluate each request on its individual facts and in accordance with this Policy and applicable law.